In this article, Edgar, Dunn & Company examines trends in the cards payments business. InfoBriefs was printed in Vital Essentials, Vital Processing Services' quarterly client publication. Vital is a leader in technology-based commerce enabling services for merchants and acquirers, processing one out of every four authorized payment transactions in North America (www.vitalps.com)  © 2003 Vital Processing Services® (Vital®)

For many industries, the potential benefits of adopting smart card technology could not justify the significant card costs and infrastructure investment required.  In this article, Edgar, Dunn & Company discusses how banks can develop a business case to realize the benefits of smart cards.

In this article, Edgar, Dunn & Company examines the nature of the relationship between customer value and shareholder value.

As marketing costs rise, the back office is re-emerging as a strategic priority in the drive to profitable business growth.  In this article, Edgar, Dunn & Company explores the areas of business back office operations that may have ineffciencies.