For over 30 years EDC has been helping clients tackle important issues and seize opportunities in the payments industry. As borderless consultants, EDC offers our points of view on emerging trends as well as unique insights on yet unexplored areas in the payments, banking, and financial services industries.
2010 Annual Global Payments Survey
For the third year running, Edgar, Dunn & Company has conducted a survey of payments professionals globally on key industry dynamics in their markets. The response to this year’s survey involved 548 professionals representing 48 countries.
The survey questions were focussed on five main topics:
Current and future importance of individual payment products
Expected future importance of payment technologies
Most influential market participants
Key industry events that will shape payments markets
The findings illustrate where common themes are developing globally in relation to future trends and, perhaps more interestingly, highlight the key differences in expectations between regions and countries.
Download the Edgar, Dunn & Company Global Payments Survey
2011 Advanced Payments Report
Internet, mobile and contactless payments are expected to soar according to a new Advanced Payments Report from Edgar, Dunn & Company (EDC) in partnership with Payments Card & Mobile magazine (PCM).
The Advanced Payments Report 2011, sponsored by MasterCard Worldwide, is based on a review of the global payments landscape, surveys of payment industry stakeholder opinion, and discussions with more than 650 industry executives and thought leaders.
2009 Annual Global Payments Survey
For the second year running, Edgar, Dunn & Company has conducted a survey of payments professionals globally on key industry dynamics in their markets. The response to this year’s survey involved 645 professionals representing 52 countries.
The survey questions were focussed on five main topics:
Current and future importance of individual payment products
Expected future importance of payment technologies
Most influential market participants
Key industry events that will shape payments markets
The findings illustrate where common themes are developing globally in relation to future trends and, perhaps more interestingly, highlight the key differences in expectations between regions and countries.
Download the Edgar, Dunn & Company Global Payments Survey
MarketView December 2009
MarketView is Edgar, Dunn & Company's e-letter providing you with timely views on the critical issues at play in today's global payments economy. MarketView taps the opinions and knowledge of EDC's payments experts across global markets, translating developments with immediacy and relevance to the challenges you face today and in the future.
The Emergence of Mobile Financial Services
Mobile phones are poised to become the world’s first ubiquitous technology; they are as likely to be used in urban Western Europe as in rural India. Around 40% of the world’s population uses mobile phones, and that number is expected to grow to 60% by 2011, presenting a significant opportunity for relevant new product and service offerings. While industry players have experimented with mobile banking and mobile payments for years, only now are they finally gaining traction, largely due to technological advances and increasing user penetration.
The Changing Landscape of the Payments Industry
The payments industry is in a continuous and substantive transformation. While some markets are still evolving (e.g., Eastern Europe, China), more mature markets (e.g., the U.S., the U.K., Australia) are being redefined by regulation, the entrance of alternative payment providers, and changes in relative power among participants in the payments value chain.
Technological Innovation in Payments
The demand for RFID, micro-payment, mobile, and chip payment solutions will grow as technologies become more cost-effective and their benefits become realized across the globe.
Increasing Importance of Customer Loyalty
The cost to acquire new customers and the increasing competition in the financial services industry is driving the need to retain current customers and foster their loyalty to the institution. Harnessing knowledge of consumer payment preferences is fundamental in the development of loyalty programs.
Changes in Economics and Models of Payments Delivery
Changes in regulations, technologies, competitive dynamics, network infrastructure, and product proliferation are challenging the economics of many payment vehicles -- thus requiring providers to maintain detailed knowledge of all aspects of their payment performance, understand market segmentation, and, in many cases, to rethink the way their payment solutions are positioned and delivered to the marketplace.
Challenges of Managing Payments Risk
Payments risk exists each time value exchanges from one party to another -- even with cash. While we will never completely eliminate payment risk, mitigating these exposures can lead to greater profitability and enhanced customer service.
