Recent articles published by, or referencing, Edgar, Dunn & Company in leading business and trade publications:

By Samee Zafar

The phrase “paradigm shift” is overused and dramatic and a longtime favourite on the conference circuit. But unlike other business clichés, “paradigm shift” comes with a philosophical background rooted deep in the history of science.

In his 1962 classic “The Structure of Scientific Revolutions” the philosopher of science Thomas Kuhn asserted that scientific progress did not just occur through accumulated knowledge but that this process was interrupted by revolutionary shifts in thinking to the extent that established ideas and laws shifted towards new paradigms of thinking.

It is perhaps not too dissimilar to the Hegelian dialectic for resolving problems – the sequence of thesis, antithesis, and then synthesis. For Kuhn, arriving at a conclusion through Einstein’s Theory of Relativity did not prove Newton physics wrong but it changed the way the laws of physics were understood and applied. The theory of Relativity was one of the greatest paradigm shifts in science.


Read more: Paradigm Shifts

By Samee Zafar

The Time Has Come

“The time has come,” the Walrus said; “To talk of many things; Of shoes--and ships--and sealing-wax; Of cabbages--and kings..”

These lines from Lewis Caroll’s famous poem have been uttered so many times by economists who talk of global trade and commerce that many young economists may be forgiven for thinking that Lewis Caroll was an economist.

Forget economics, Lewis Carroll might well have been talking of Internet of Things.


Read more: Of Cabbages, Computers, and Things

by Mark Beresford

As retailers have enhanced their technical and business operations to better serve consumers across several channels, there has been a gap in dealing with fraudsters who are also adopting a cross channel approach.  In this respect, it is interesting to see all the exceptions to a standard ‘purchase’ transaction, particularly returned goods, which has been a specific area where different customer points of interaction did not properly communicate with each other.  This means that fraudsters are targeting the loopholes that have appeared due to the lack of connectivity across channels.  

Edgar, Dunn & Company (EDC) has found that many retailers do not treat different customer points of interaction individually, instead they take into account consumer behaviour and location to build a fraud strategy for each point of interaction - whether it is call centre, in-store customer service desk, a click and collect service desk, online, or at the point-of-sale.  Retailers are aiming to ensure a seamless customer experience across channels and they should equally tackle fraud across all channels. They need a cross-channel view of their customer’s purchasing history, browsing history and preferred channel history - in-store, on a smartphone, on a tablet, on a laptop, on a desktop, via an in-store kiosk - to ensure that a customer is a good customer and not deviating from their normal channel behaviour.  Transacting with retailers is now omni-channel.


Read more: Transacting with Retailers is now Omni-channel

By Gregoire Toussaint

Edgar, Dunn & Company has partnered with the Cartes Secure Connexions 2015 conference to provide a strategic overview of payments with wearables. Come and join us during Cartes Secure Connexions 2015 from November 17 to 19 in Paris to discuss innovation in payments over 140 conferences and network with senior executives in payments.

Grégoire Toussaint will chair the day on wearables and shares his perspectives on the strong potential of payments with wearables in the following infographic and article: Payments with Wearables


Read more: Payments with Wearables

By Samee Zafar

September 2015 

The article was previously published by the author on his independent blog and can be accessed, along with other writings, here.

For those who believe individual freedom trumps everything else and the right to privacy a fundamental human right, Bitcoin is the very embodiment of their political and social ideals. They remind us that it is still early days for crypto-currencies and a time will come when the decentralised and distributed internet will have its very own (or perhaps several) decentralised and distributed means of payment, digital currencies that are based on economic as well as scientific principles, safe from the inconstant policies of central banks, and the influences of irresponsible governments. Only cryptocurrencies are decentralised. Other digital currencies and virtual means of payment are issued and managed by central authorities.


Read more: Of Bitcoins and Blockchains...

By: Mark Beresford

Over the last few months Edgar, Dunn & Company (EDC) has been talking with retailers to understand their perspective and the business implications of technological advancements in 3D printing. The findings are very interesting as the expectation is that 3D printing will lead to changes in consumer power, personalisation, the protection of intellectual property, supply chains, payment processing and the traditional infrastructures associated with manufacturing.

The research has been summarised for the TSYS N>GENUITY Journal.

Click here to read to full article.


Jack Ma and the Discovery of Billions

By: Samee Zafar

August 2014

Jack Ma, onetime English teacher, who also did a stint as a civil servant, founded Alibaba in 1999. Today the Alibaba Group runs a panoply of highly successful and innovative businesses with 24,000 employees and combined revenue of $7.5 billion. It dominates online commerce in China. Ma himself is worth billions and is getting ready to become even richer as the group prepares for the biggest technology IPO in history at an estimated of value upwards of $130 billion.

Ma’s first few Internet ventures didn’t go well, including an online business directory–a sort of Yellow Pages business–he started in China soon after returning from the U.S. in 1995. But, that didn’t shake his almost messianic faith in the power of the Internet.

He saw his opportunity.

Read more at Jack Ma and the Discovery of Billions


From Atoms to Bits: The Digital Age of Money

By: Samee Zafar

February 2014

The urge to digitize is as old as the Internet. In his 1995 book “Being Digital,” Nicholas Negroponte, the founder of MIT’s Media Lab, predicted the Internet would transform physical forms of information, such as books and CDs (made up of “atoms” as he put it), to digital forms of information (made up of “bits”).

Today, we see the atoms-to-bits transformation everywhere. We use iPads, Kindles or other tablets to read books and newspapers at a time and place that suits us. CDs and DVDs rapidly are becoming relics and most book and music shops barely make ends meet.

Could this also be the fate of banking and payments?

Read more at From Atoms to Bits: The Digital Age of Money


Why Bitcoin Is Going Gangbusters and Why It Matters

By: Samee Zafar

November 2013

Many have exhausted the available management vocabulary to describe Bitcoin as a “killer app,” a “major disruptive technology” and a “powerhouse” that “lowers barriers to entry.” Already analysts trained in the field of quantitative finance are propounding theories on how to measure the “intrinsic value” of Bitcoin. They point to its soaring value and a little bit of incomprehensible magic that needs to be explained with incomprehensible equations. The price of a bitcoin went erratically upward earlier this year, then down in apparent free fall, before steadying itself and then zigzagging, like a high performance aerobatic plane experiencing engine trouble.* Surely, there must be the natural economic forces of supply and demand acting on its unpredictable trajectory. Where is the demand coming from?

Read more at Why Bitcoin Is Going Gangbusters and Why It Matters


Methods to Reduce Late Bill Payments

An article from Western Union focusing on methods for merchants to reduce late bill payments from their customers.

The article references conversations with Yogesh Oka from Edgar, Dunn & Company's San Francisco office.



Read more: Methods to Reduce Late Bill Payments (Western Union)

The Benefit of Recurring Payments

An article from Western Union focusing on the impact and benefits of recurring billing for merchants.

The article references conversations with Yogesh Oka from Edgar, Dunn & Company's San Francisco office.


Read more: The Benefits of Recurring Payments (Western Union)

Journal of Internet Business

An article from the Journal of Internet Business focusing on the use of cheques in small to medium businesses in Australia.

The paper extensively references research conducted by Edgar, Dunn & Company in the Australian market.

Click to Download PDF >> English


EFMA Magazine

Erik van Winkel, Manager at Edgar Dunn & Company writes about the business perspectives for financial services providers resulting from the Payment Services Directive

"Whereas the Sepa initiative, driven by the banking sector, aims to remove any technical and commercial barriers to integrate the fragmented European payments market, the PSD should remove any legal barriers and provide a harmonised legal framework for providing payment services in the internal market."

"Bien que l’initiative SEPA, promue par le secteur bancaire, vise à supprimer toute barrière technique et commerciale à l’entrée sur le marché européen fragmenté des paiements, la PSD devrait supprimer les barrières légales et proposer un cadre juridique harmonisé pour la prestation de services de paiement au sein du marché interne."

Select Language to Download >>   English   French


American Banker

EDC's Samee Zafar explains why mobile payments may now be postioned to gain greater acceptance and replace cash payments in a way that wasn't the case during the glory days of the "dot-com" boom. Mr. Zafar outlines the environmental changes in recent years and three critical factors that will determine who is left standing in this shifting landscape.

Click to Download PDF >> English