Selected Experience in Other Services

Conducted a seminar for a diversified, financial company's credit card division to explain the concept of interchange and the mechanics of the bankcard settlement process. Review included discussion of the issuer and acquirer economics of a bankcard program.

Conducted a workshop on retail product delivery for a regional bank, resulting in a restructure of the Bank's product packages. Developed a white paper on customer purchasing behavior, led the work process that resulted in a successful outcome.

Conducted a one-day workshop on regulatory issues in the payment industry for a group of senior Swiss bankers that summarized regulatory developments globally and provided a facilitated discussion of the implications of the key developments for the Swiss market.