Mark Beresford (Director, London), as the head of the Retailer/Merchant Practice, has found an association between the pandemic, the growth of e-commerce in certain merchant verticals, and the use of vocabulary by payment providers such as dynamic routing or smart transaction routing. This has evolved into a new paradigm that the payments industry is calling Payments Orchestration.
Payment orchestration is the process of managing and automating the payment process across multiple payment service providers, acquirers, payment gateways and payment methods. It is seen to be a critical part of any merchant's payment infrastructure, as it can help to improve efficiency, reduce costs, and increase customer satisfaction for merchant businesses operating across borders, across different retail brands and business units.
EDC has created this guide to provide an independent overview of payment orchestration, the different solutions available, and how to evaluate payment orchestration solutions. It will also provide information on implementation methods, what is the best approach for merchants in creating a blueprint for the best payment orchestration solutions, and everything you need to know as a merchant. This guide includes a summary of a database of Payment Orchestration Platform (POP) providers which EDC has been building and monitoring over the last few years.
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