All Articles Tagged With "Omnichannel"

Optimizing Payments to achieve Profitability in Food Delivery (part 1 of 2)

Food delivery flourished during the pandemic, but can it finally crack the profitability code? In this two-part investigation, the EDC Retail Practice dives deep into the challenges and market dynamics holding back the industry, and explores how innovative payment solutions might hold the key to unlocking sustained success. In Part 1 of this two-part article, Mark Beresford (Director, London), head of the EDC Retail Practice, has collaborated with Justine Morvan (Business Analyst, London) to explore some of the challenges and issues in food delivery, the market dynamics, and how profitability remains elusive.

by Mark Beresford | Apr 02, 2024

11 mins read

Returns: How optimising the customer checkout journey can turn a financial void into a cash cow

In 2022 the EDC retail payments practice asked the question “Can retailers ban a customer who returns too much?” and in another article described the “5 best practices to improve the returns process that will increase sales”. Justine Morvan (Business Analyst, London) has returned (no pun intended) to the persistent challenge of merchant returns to see how optimising the customer checkout journey can help.

by Justine Morvan | Mar 01, 2024

13 mins read

The return of the Chinese consumers to Europe

Pre-pandemic, merchants in Europe were falling over themselves to accept Chinese payment methods both in store and online. According to the World Tourism Organization (UNWTO), there were 141 million Chinese visits to Europe in 2019. Also, according to UNWTO, Chinese tourists spent an average of €1,919 per day in Europe in 2019, which is significantly higher than the average spending of other nationalities. The affluence of the Chinese middle class continues to grow rapidly, meaning the segment has more disposable income to spend on travel. In 2022 we only saw 25 million Chinese visits to Europe, representing a 44% compound decrease in visitor numbers between 2019 and 2022. As more global travel restrictions are relaxed, Mark Beresford (Director, London) has looked at the importance of accepting Chinese payment methods for merchants across Europe.

by Mark Beresford | Sep 05, 2023

9 mins read

Commercial Payment International Europe 2023

Gregoire Toussaint (Director, Paris) moderated two panel discussions related to B2B payments during the Commercial Payment International (CPI) Europe 2023 held in London in March.

by Gregoire Toussaint | May 03, 2023

2 mins read

Merchant Risk Council Las Vegas 2023

Greg Toussaint (Director, Paris) took part in the Merchant Risk Council conference on 6-9 March 2023 in Las Vegas. Greg presented the key outcomes of the white paper on Payment Orchestration that Edgar, Dunn & Company (EDC) wrote for payment provider Nuvei and moderated a panel discussion with Corey Murphy, Head of Consumer Transactions at CarTrawler and Carl Miller, SVP Sales, North America at Nuvei.

by Gregoire Toussaint | Apr 03, 2023

2 mins read

The future of luxury retailing post-pandemic

The luxury retailing sector has incurred a significant fall in revenues as a result of the pandemic. Despite this global challenge, the luxury sector will always prioritise bricks-and-mortar and a physical interaction with their consumers over online sales. In this article, Mark Beresford (Director, London) and Beatrice Save (Business Analyst, London) have been on their own luxury shopping trip and found that there is a secret to success that will allow luxury brands to optimise the customer experience through payment efficiency - and it only requires you to focus on four key metrics.

by Mark Beresford | Mar 01, 2021

7 mins read

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