All Articles Tagged With "Omnichannel"

Food Delivery platforms are turning payments into loyalty

Sales in food delivery exploded during the pandemic, but the industry is now entering a new phase shaped by frictionless payment experiences, ecosystem expansion, and AI. In this new series of articles, the EDC Retail & Hospitality Practice explores how Agentic Commerce could reshape food delivery (Part 1), how platforms are expanding beyond meals into broader commerce ecosystems (Part 2), and how new payment experiences could drive greater customer engagement and order frequency (Part 3). In this third and final article, Charlotte Piron-Seth (Senior Consultant, Paris) explores how payments are evolving from a checkout function into a powerful engagement tool for food delivery platforms.

by Charlotte Piron-Seth | Aug 31, 2026

6 mins read

Food delivery has entered the Agentic Commerce era

Charlotte Piron-Seth (Senior Consultant, Paris) explores how Agentic Commerce and AI-powered assistants could transform the food delivery customer journey and alter the competitive dynamics of the industry.

by Charlotte Piron-Seth | Jun 01, 2026

9 mins read

Travel Series: Innovation & future of payment processes - preparing for what’s next

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing to Shopfront: How “Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In the seventh and final article, Julia Callejo (Manager, Paris) explores Modern Airline Retailing as a major catalyst set to drive innovation and transformation in the years ahead. The article outlines the historical evolution of the airline industry and explains the relevance of initiatives such as New Distribution Capability and Offers and Orders. It also highlights the payment-related implications of these changes and emphasises the importance for airlines to establish a future-ready payment strategy.

by Julia Callejo | Oct 01, 2025

8 mins read

The Implications of Digital Identity & eIDAS 2.0 on Payments

Euan Jones (Associate Consultant, London) has examined the eIDAS 2.0 regulation for Digital Identity wallets and the drastic changes we can expect to witness across the payments ecosystem in the coming months years.

by EDC Team | Mar 01, 2025

10 mins read

The need for instant gratification delivered with quick commerce

Mark Beresford (Director, London) and the Retail and Hospitality practice have examined the rapid growth of q-commerce around the world and what are the implications for the acceptance and processing of consumer payments. How can integrating payment acceptance technologies and processing optimisation practices ensure that companies remain agile and future-proof in a rapidly changing e-commerce market.

by Mark Beresford | Feb 01, 2025

6 mins read

Optimizing Payments to achieve Profitability in Food Delivery (part 2 of 2)

Food delivery exploded during the pandemic, but can it finally crack the profitability code? Mark Beresford (Director, London) and Justine Morvan (Business Analyst, London) have collaborated in an investigation into the challenges of the food delivery industry. In this Part 2 of a two-part investigation, the EDC Retail Practice has taken a deeper dive into the payment infrastructures used by food delivery companies and how new payment acceptance and payment optimisation methodologies are contributing to supporting growth and the drive towards profitability. If you missed Part 1 of this two-part investigation then click this link.

by Mark Beresford | May 01, 2024

11 mins read

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