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All articles from Payment Optimisation capability

New Entrants in B2B Payments: A Specific Focus on Automation and Optimisation

New Entrants in B2B Payments: A Specific Focus on Automation and Optimisation

B2B payments are growing worldwide due to technological innovations in payment infrastructure, changes in customer expectations, the increasing number of new entrants, and regulatory changes.

by Gregoire Toussaint | Jun 27, 2022
5 mins read
Why are retailers redefining their digital customer journeys?

Why are retailers redefining their digital customer journeys?

Shoppers are already interacting digitally and using technology within their retail journeys – hence their shopping behaviour is already omnichannel (or as we like to say at Edgar, Dunn & Company (EDC), they are digitally connected consumers).

by Mark Beresford | May 30, 2022
10 mins read
Removing friction from the customer journey was a significant theme at the Retail Technology Show for 2022

Removing friction from the customer journey was a significant theme at the Retail Technology Show for 2022

As consumers return to the bricks-and-mortar stores following the pandemic, retailers must place greater emphasis on a customer-centric design and invest in technology to remove friction in the payment checkout process.

by Mark Beresford | Apr 28, 2022
5 mins read
How payment orchestration can help reduce payment costs and mitigate risks for airlines

How payment orchestration can help reduce payment costs and mitigate risks for airlines

In 2020, the COVID-19 pandemic propelled 43 commercial airlines to file for bankruptcy – exacerbating the often fractious relationship between an airline and its acquirers.

by Louis Wapler | Apr 28, 2022
10 mins read
5 best practices to improve the returns process that will increase sales

5 best practices to improve the returns process that will increase sales

For most retailers today, the key principle of their integrated omnichannel strategy is to place the customer at the centre, enhancing the customer experience and providing greater speed and convenience.

by Mark Beresford | Mar 30, 2022
6 mins read
Conducting the Payments Orchestra

Conducting the Payments Orchestra

Throughout 2021, Edgar, Dunn & Company (EDC) has been tracking fifteen Payment Orchestration Platforms (POPs). These are specialist companies that have received just over $350 million of investment. Regardless of the pandemic, there remains a robust and steady investment into POPs that are serving an interesting and evolving retail payments acceptance market.

by Mark Beresford | Nov 30, 2021
5 mins read
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