news & articles

Travel Series: Innovation & future of payment processes - preparing for what’s next

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing to Shopfront: How “Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In the seventh and final article, Julia Callejo (Manager, Paris) explores Modern Airline Retailing as a major catalyst set to drive innovation and transformation in the years ahead. The article outlines the historical evolution of the airline industry and explains the relevance of initiatives such as New Distribution Capability and Offers and Orders. It also highlights the payment-related implications of these changes and emphasises the importance for airlines to establish a future-ready payment strategy.