About This Episode
In this episode, Mark Beresford sits down with Mike Carlo, CEO of XanderPay, and Rohan Shaju, Consultant at EDC, to delve into the hidden potential of hotel payment systems and the strategic changes reshaping the industry. Mike shares his insights on the transition from traditional property-level payments to innovative centralized systems. He reflects on the complexities of hotel ownership models and the advancements needed for seamless guest experiences.
Rohan provides an overview of the challenges and opportunities identified through his extensive research, including the role of centralization, AI, and payment orchestration in optimizing hotel revenue and customer satisfaction. Together, they explore the transformative power of centralized payment systems and the potential impact on the future of hospitality.
Join us as we explore the future of hotel payments, the technological innovations on the horizon, and the strategies hotels can implement today to stay ahead in a competitive industry.
Listen to the episode
Episode Links
Guest Bio
Mike Carlo is the CEO & Founder of XanderPay Inc. Mike has over 25 years of payment and consulting experience working with leading travel industry payment providers, including GlobalCollect (now Worldline), WEX, Transpay, Onyx CenterSource and PwC.
Mike has an MBA and BA from Georgetown University in Washington, DC.
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Mark is a Director in the London office and heads up the Retailer & Hospitality Payments Practice for EDC. He has over 25 years of experience of consulting strategy in the payments and fintech industries. Mark works with leading global merchants, and payment suppliers to retailers and hospitality merchants, to develop omnichannel acceptance strategies. He uses the 360° Payment Diagnostic methodology developed by EDC to identify cost efficiencies and new growth opportunities for retailers and hospitality merchants by defining an appropriate mix of payment methods, acceptance channels, innovative consumer touchpoints, and optimizing Payment Service Providers and acquiring relationships. Outside the payments and fintech industry Mark is a passionate snowboarder.
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