Convenience Meets Flexibility: Why The Future of Retail and Hospitality Is Mobile
Mark Beresford (Director, London) and Sam Crawford (Business Analyst, London) have taken a closer look at mobile commerce and how it is rapidly changing retail and hospitality, making seamless in-app shopping and digital payments essential for customer engagement. The article shows how personalisation, convenience, and agentic commerce are creating competitive advantage. Optimisation of mobile channels to meet evolving customer expectations may be the key to avoiding falling behind in this fast-moving digital retailing market.
by Mark Beresford | Dec 01, 2025
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