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All articles tagged with "Omnichannel"

The 5 Keys to Successful Payment Management for Subscription-Based Companies

The 5 Keys to Successful Payment Management for Subscription-Based Companies

Subscription-based companies have surged over the last decade. Innovation in digital technology has enabled this trend, but the success is due to more than this technology-related push.

by Martin Koderisch | Jul 29, 2021
5 mins read
Where will robots impact the retail customer experience?

Where will robots impact the retail customer experience?

The Retail Practice at Edgar, Dunn & Company has consistently emphasised that retailers must focus more on building the overall customer experience, as consumers no longer think just about the product itself, but how they purchase it

by Mark Beresford | Jan 31, 2021
10 mins read
All I want for Christmas is a good Wi-Fi connection

All I want for Christmas is a good Wi-Fi connection

The holiday season is one of the biggest events in the retail calendar and can account for as much as 30 to 40 percent of annual sales. From Black Friday (27th November) to Christmas, there will be four shopping weekends or just 27 shopping days.

by Mark Beresford | Nov 30, 2020
10 mins read
Past Webinar: The impact of Covid-19 on consumer behaviour - how will retailing and payments change forever?

Past Webinar: The impact of Covid-19 on consumer behaviour - how will retailing and payments change forever?

The long-term social, economic and health impacts of the COVID-19 virus are still unknown. Virtually every retail outlet - except grocery stores and pharmacies - has closed their physical doors.

by EDC Team | Apr 30, 2020
2 mins read
Following the pandemic, there is renewed effort amongst retailers to scrutinise the Cost of Payment Acceptance

Following the pandemic, there is renewed effort amongst retailers to scrutinise the Cost of Payment Acceptance

As a result of the global pandemic, both consumer and retailer adoption of digital payment solutions has taken a leap forward – potentially by at least 5 years. This has had huge implications for retailers to examine the payment acceptance strategy, payment partners and the cost of payment acceptance.

by Mark Beresford | May 29, 2020
5 mins read
How will Covid-19 affect the customer experience for inbound contact centres?

How will Covid-19 affect the customer experience for inbound contact centres?

In the first week of April 2020, it has been estimated that 33% of the world’s population was living under some form of restricted movement as governments around the globe enforced lockdown measures aimed at minimising the spread of Covid-19.

by Mark Beresford | Apr 30, 2020
3 mins read
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