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How AI is transforming the rewards and incentive industry in the US

How AI is transforming the rewards and incentive industry in the US

Rewards and incentive programs play an important role in driving additional sales for retailers and motivating employees to hit performance targets. The wider availability of artificial intelligence (AI) is transforming how businesses implement rewards and incentive programs. In this article, Davide Villa (Senior Consultant, San Francisco) looks at the benefits and challenges that businesses face in implementing AI within rewards and incentive programs.

Technology Providers
Product Innovation
by Davide Villa | Apr 02, 2024
12 min listen
12 min read
Growth
Retail
Process Automation
Artificial Intelligence and Machine Learning
Conversation with Velizar Tarashev, CEO at Moneycorp

Conversation with Velizar Tarashev, CEO at Moneycorp

Samee Zafar (Director, London) recently spoke with Velizar Tarashev, CEO at Moneycorp. During the conversation, Velizar talked about the firm and shared his views about future opportunities in the FX and cross-border payments market.

Payment Networks
Payment Optimisation
by Samee Zafar | Mar 01, 2024
4 min listen
4 min read
Leadership Interview
Remittances
Fintech on the Move: Unravelling Chinese Domestic and Global M&A Strategies

Fintech on the Move: Unravelling Chinese Domestic and Global M&A Strategies

In the dynamic landscape of Chinese fintech, a seismic shift is reshaping strategies as firms grapple with economic headwinds and increased regulatory scrutiny at home. Seeking avenues for sustained growth, Chinese fintech players are expanding their horizons beyond mainland China. Euan Jones, Associate Consultant at Edgar, Dunn & Company, explores the history of Ant Group and the implications for Chinese fintech.

Fintech
Strategy Consulting
by EDC Team | Mar 01, 2024
13 min listen
13 min read
Growth
M&A
Returns: How optimising the customer checkout journey can turn a financial void into a cash cow

Returns: How optimising the customer checkout journey can turn a financial void into a cash cow

In 2022 the EDC retail payments practice asked the question “Can retailers ban a customer who returns too much?” and in another article described the “5 best practices to improve the returns process that will increase sales”. Justine Morvan (Business Analyst, London) has returned (no pun intended) to the persistent challenge of merchant returns to see how optimising the customer checkout journey can help.

Retail
Payment Optimisation
by EDC Team | Mar 01, 2024
13 min listen
13 min read
e-commerce
Omnichannel
Digital payments
The Merchant’s Guide to the Payment Acceptance Maze: Avoiding Hidden Fees and Maximizing Profits

The Merchant’s Guide to the Payment Acceptance Maze: Avoiding Hidden Fees and Maximizing Profits

Accepting and managing payments has evolved into a complex affair for many retailers across North America, with more payment methods, new customer journeys, blurring of physical and digital sales channels, and increasing fraud. These factors are all contributing to increasing inefficiencies in how retailers accept and manage payments, with the Cost of Payment Acceptance (CoPA) slowly rising. In this article, Mark Beresford (Head of the Retail Practice, London) and Davide Villa (Senior Consultant, San Francisco) jointly looked at some of these factors, and how EDC’s proprietary 360° Payment Diagnostic Methodology can support retailers in reducing and future-proofing the cost of accepting payments.

Retail
Payment Optimisation
by Mark Beresford | Mar 01, 2024
11 min listen
11 min read
Acquiring
e-commerce
Retail
Get Ready, Retailers: The Digital Markets Act Changes Everything - Here's What You Need to Know

Get Ready, Retailers: The Digital Markets Act Changes Everything - Here's What You Need to Know

Are gatekeepers the new “resistance to access” where online platforms act as powerful intermediaries controlling the entry to a sizable segment of consumers and businesses within the digital market? The term "gatekeeper" can have different meanings depending on the context. In this article, Mark Beresford (Director, London), has looked at the implications of the EU's Digital Markets Act (DMA) for in-store retailer contactless payments as this wide-sweeping legislation comes into force on 6th March 2024.

Retail
Payment Optimisation
by Mark Beresford | Mar 01, 2024
7 min listen
7 min read
Digital payments
Unified commerce

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