Our client is a fintech acquirer exclusively focused on the B2B marketplace
Shanta Paratian (Manager, London) moderated working groups focusing on identifying air cargo payments pain points at the Cargo Payments Summit 2022 in London on the 17th of October. Although the air cargo market more than doubled in value between 2019 and 2021, pain points surrounding payments remain apparent. During her session, Shanta identified three key categories of payment pain points in air cargo as Cost of Payment/Collection, Payments Risk, and Internal Expenses & Payment Reconciliation.
Payments are increasingly perceived as a key component of the strategy of travel-related actors, including both travel providers such as airlines and hotels, and travel agents such as Online Travel Agencies (OTAs) and Travel Management Companies (TMCs).
Flights may be grounded, but innovation in the travel industry has not stopped. The Covid-19 pandemic has encouraged travel players to reflect and review their payments strategy to cater to travellers’ evolving expectations and strengthen their loyalty.