news & articles

All articles tagged with "airline payments"

Untapped issuing opportunities: how airlines can capture value through 4 key best practices

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing To Shopfront: How ‘Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. Charlotte Piron-Seth (Senior Consultant, Paris) explores a frequently overlooked lever for airline growth: issuing payment products. In this third article of the “From Plumbing to Shopfront” series, she highlights how airlines can unlock new value pools by adopting the right issuing strategy. Drawing from client experience and market examples, the article identifies four best practices to turn issuing from a missed opportunity into a strategic asset

by Charlotte Piron-Seth | Jun 01, 2025

10 mins read

Optimisation of acquiring contracts: rebalancing power in a post-pandemic landscape

Throughout 2025, Edgar, Dunn & Company's Travel Payments practice continues its series 'From Plumbing to Storefront: How Payments is Changing for Airlines.' This second article addresses a crucial payment aspect: the acquiring contract optimisation process.

by Louis Wapler | May 01, 2025

6 mins read

Travel Series: Enhancing Airlines’ Payment Acceptance Performance

Julia Callejo (Senior Consultant, Paris) addresses the issue related to payment acceptance, namely, how to control cost of acceptance while optimising payment coverage. This short article summarises how airlines’ payment policies are evolving over time and which factors define them. It also illustrates common pain points related to costs of payment acceptance, market reach and payment conversion as well as describes potential solutions based on actual case studies.‍

by Julia Callejo | Apr 01, 2025

6 mins read

Travel Series: From plumbing to storefront: how “payments” is changing for airlines

Payments represent approximately 2.2% of airlines' revenues—amounting to $22B globally—making it an important cost driver. Through its extensive project work, Edgar, Dunn & Company (EDC) has identified seven payment issues that airlines face. EDC will launch a series of articles to cover each payment issue and share insights on solving them.

by EDC Team | Mar 04, 2025

5 mins read

B2B payment processing FinTech turns to EDC to gain deeper insight and understanding of travel payments and engage directly with key stakeholders

Our client is a fintech acquirer exclusively focused on the B2B marketplace

by EDC Team | Dec 15, 2022

2 mins read

Identifying Air Cargo Payments Pain Points

Shanta Paratian (Manager, London) moderated working groups focusing on identifying air cargo payments pain points at the Cargo Payments Summit 2022 in London on the 17th of October. Although the air cargo market more than doubled in value between 2019 and 2021, pain points surrounding payments remain apparent. During her session, Shanta identified three key categories of payment pain points in air cargo as Cost of Payment/Collection, Payments Risk, and Internal Expenses & Payment Reconciliation.

by Shanta Paratian | Nov 01, 2022