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All articles about Travel & Transport sector

5 steps airlines can take to move from blind spots to data-driven decisions

5 steps airlines can take to move from blind spots to data-driven decisions

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing To Shopfront: How ‘Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In this sixth article, Charlotte Piron-Seth (Senior Consultant, Paris) explores payment data management. Despite handling millions of transactions, many airlines still lack visibility, relying on fragmented reports and manual reconciliation. The article outlines how leading carriers leverage orchestration, automation, and real-time dashboards to unlock value - and sets out five practical steps to move from blind spots to data-driven decisions.

by Charlotte Piron-Seth | Sep 01, 2025
8 mins read
Navigating payment infrastructure complexity: from silos to orchestration

Navigating payment infrastructure complexity: from silos to orchestration

Rohan Shaju (Consultant, Paris) and Louis Wapler (Manager, Paris) explore the growing complexity of airline payment infrastructure and the limitations of legacy systems built in silos. It highlights payment orchestration as a strategic solution to streamline integrations, improve agility, and unlock commercial insights.

by Rohan Shaju | Aug 03, 2025
10 mins read
Governance matters: structuring payment ownership inside airlines

Governance matters: structuring payment ownership inside airlines

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing To Shopfront: How ‘Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. In this fourth article, Charlotte Piron-Seth (Senior Consultant, Paris) explores a critical yet often overlooked enabler of payment performance: internal governance. While many airlines invest in payment innovation, few treat payments as a strategic function. Based on project experience, the article shows how fragmented ownership delays progress and misaligns priorities. It outlines four practical steps to strengthen governance - essential for moving from reactive execution to long-term success

by Charlotte Piron-Seth | Jul 01, 2025
8 mins read
Untapped issuing opportunities: how airlines can capture value through 4 key best practices

Untapped issuing opportunities: how airlines can capture value through 4 key best practices

Throughout 2025, Edgar, Dunn & Company’s (EDC) Travel Payments practice will be publishing seven articles as part of the series “From Plumbing To Shopfront: How ‘Payments” is Changing for Airlines” to cover seven identified payment-related issues across four themes: payment acceptance, payment issuing, internal organisation, and technology & processes. Charlotte Piron-Seth (Senior Consultant, Paris) explores a frequently overlooked lever for airline growth: issuing payment products. In this third article of the “From Plumbing to Shopfront” series, she highlights how airlines can unlock new value pools by adopting the right issuing strategy. Drawing from client experience and market examples, the article identifies four best practices to turn issuing from a missed opportunity into a strategic asset

by Charlotte Piron-Seth | Jun 01, 2025
10 mins read
Optimisation of acquiring contracts: rebalancing power in a post-pandemic landscape

Optimisation of acquiring contracts: rebalancing power in a post-pandemic landscape

Throughout 2025, Edgar, Dunn & Company's Travel Payments practice continues its series 'From Plumbing to Storefront: How Payments is Changing for Airlines.' This second article addresses a crucial payment aspect: the acquiring contract optimisation process.

by Louis Wapler | May 01, 2025
6 mins read
Travel Series: Enhancing Airlines’ Payment Acceptance Performance

Travel Series: Enhancing Airlines’ Payment Acceptance Performance

Julia Callejo (Senior Consultant, Paris) addresses the issue related to payment acceptance, namely, how to control cost of acceptance while optimising payment coverage. This short article summarises how airlines’ payment policies are evolving over time and which factors define them. It also illustrates common pain points related to costs of payment acceptance, market reach and payment conversion as well as describes potential solutions based on actual case studies.‍

by Julia Callejo | Apr 01, 2025
6 mins read
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