news & articles

All articles tagged with "e-commerce"

Optimizing Payments to achieve Profitability in Food Delivery (part 1 of 2)

Food delivery flourished during the pandemic, but can it finally crack the profitability code? In this two-part investigation, the EDC Retail Practice dives deep into the challenges and market dynamics holding back the industry, and explores how innovative payment solutions might hold the key to unlocking sustained success. In Part 1 of this two-part article, Mark Beresford (Director, London), head of the EDC Retail Practice, has collaborated with Justine Morvan (Business Analyst, London) to explore some of the challenges and issues in food delivery, the market dynamics, and how profitability remains elusive.

by Mark Beresford | Apr 02, 2024

11 mins read

Returns: How optimising the customer checkout journey can turn a financial void into a cash cow

In 2022 the EDC retail payments practice asked the question “Can retailers ban a customer who returns too much?” and in another article described the “5 best practices to improve the returns process that will increase sales”. Justine Morvan (Business Analyst, London) has returned (no pun intended) to the persistent challenge of merchant returns to see how optimising the customer checkout journey can help.

by Justine Morvan | Mar 01, 2024

13 mins read

The Merchant’s Guide to the Payment Acceptance Maze: Avoiding Hidden Fees and Maximizing Profits

Accepting and managing payments has evolved into a complex affair for many retailers across North America, with more payment methods, new customer journeys, blurring of physical and digital sales channels, and increasing fraud. These factors are all contributing to increasing inefficiencies in how retailers accept and manage payments, with the Cost of Payment Acceptance (CoPA) slowly rising. In this article, Mark Beresford (Head of the Retail Practice, London) and Davide Villa (Senior Consultant, San Francisco) jointly looked at some of these factors, and how EDC’s proprietary 360° Payment Diagnostic Methodology can support retailers in reducing and future-proofing the cost of accepting payments.

by Mark Beresford | Mar 01, 2024

11 mins read

The Consumerization of Short-Term Lending Solutions: BNPL in B2B

Louis Wapler (Manager, Paris) shares his thoughts on the rise of lending in the B2B sector through BNPL providers, a profitable business model both for issuers and for clients

by Louis Wapler | Nov 06, 2023

5 mins read

Conversation with Vibhor Mundhada, CEO at NEOPAY

Samee Zafar (Director, London) recently spoke with Vibhor Mundhada, CEO at NEOPAY. During the conversation, Vibhor shared his views on the e-commerce market in the GCC region, as well as the future of NEOPAY.

by Samee Zafar | Sep 05, 2023

2 mins read

Payments Orchestration Has Transformed Beyond Recognition

EDC has diligently been tracking and maintaining a comprehensive database of Payment Orchestration Platforms (POPs) since April 2020. Over time, this database has evolved significantly, encompassing a wide range of both agnostic and full stack providers in the payment orchestration space. Mark Beresford (Director, London) and Tom Robins (Business Analyst, London) look over the last three years and describe what has changed in the EDC POP Database.

by Mark Beresford | Jul 03, 2023